Last updated: 30 August 2026

Portale delivers throughout South Africa. Orders are dispatched from Johannesburg.

1. When your order starts

Production starts once two things are in place: payment or the agreed deposit has cleared, and your completed intake form has been received. The lead time runs from the later of the two, not from the date of payment alone.

2. Standard lead times

Individual orders, one to four units. Ten working days from the date we receive your content, plus courier time. This covers casting and curing the resin keychain, programming the chip, building your profile, and testing it on both iPhone and Android before it ships.

Team and small bulk orders, five to nineteen units. Ten to fifteen working days, plus courier time.

Bulk and corporate orders, twenty units and above. Three to four weeks, plus courier time, quoted per order. On multi-party orders the lead time runs from the date the last set of content is received. Where a deadline is fixed, we agree staged delivery in writing rather than letting one late contributor hold the whole order.

Event orders. Quoted against the event date, with a content cut-off agreed in writing at the time of order.

Resin curing is a fixed part of the process and cannot be shortened. Where a deadline is tighter than the standard lead time, we say so before taking the order rather than after.

3. Courier and cost

We deliver by courier to a collection point or to a street address. Standard delivery is R120 per parcel nationally to a collection point. Door-to-door and outlying area rates are quoted at checkout or in your quote.

Courier transit is normally two to four working days from dispatch, and longer to outlying areas. Courier timeframes are outside our control.

Delivery is charged separately and is not included in package prices unless your quote says so.

4. Collection

Collection in Johannesburg can be arranged by agreement at no charge.

5. Tracking

We send a tracking reference by email or WhatsApp on the day of dispatch.

6. Delivery addresses

We deliver to residential and business addresses in South Africa. We do not deliver to post boxes. Please check your address before confirming your order. If a parcel is returned to us because the address was wrong or the parcel was not collected, a second delivery is charged again.

7. International delivery

We do not currently ship outside South Africa. International enquiries can be sent to info@portale.co.za and are quoted individually.

8. Delays

If anything is going to run late, we tell you before the due date rather than after it, with a revised date.

9. Damage in transit

If your parcel arrives damaged, photograph it and email info@portale.co.za within seven days. Replacements for transit damage are handled under our Refund and Returns Policy at no cost to you.

10. Contact

Delivery questions can be sent to info@portale.co.za or WhatsApp +27 79 935 6117.