PRIVACY POLICY
Last updated: 30 August 2026
This policy explains what personal information Portale collects, why we collect it, and what we do with it. Portale is a trading name of CNM Collective (Pty) Ltd, registration number 2025/688161/07. We are the responsible party for this information under the Protection of Personal Information Act, 2013 (POPIA).
Information officer: Camilla Mhlambi
Email: info@portale.co.za
Johannesburg, South Africa
1. What we collect
When you order. Your name, email address, phone number, delivery address, and company or job title.
When you complete an intake form. The content you choose to put on your profile. This normally includes your photograph, your biography, your contact details, your social media links, and any documents or images you send us.
When you pay. Payments are processed by our payment provider. We receive confirmation that a payment succeeded and the reference for the order. We do not see, receive, or store your card number, CVV, or banking login details at any point.
When someone visits your profile. We count page views, taps and button clicks. This is done without cookies and without tracking individuals across websites, and it does not identify anyone.
When you contact us. Anything you send by email, WhatsApp or through a form on the site.
2. Why we collect it
To build, test and deliver your keychain and profile
To process your payment and issue an invoice
To deliver your parcel through our courier
To answer your questions and provide support
To keep records required by South African tax and company law
To send you occasional updates about Portale, where you have agreed to receive them
3. Who we share it with
We share only what is necessary, and only with:
Our payment provider, to process payments
Our courier, to deliver your parcel. They receive your name, address and phone number only
Our hosting providers, which store and serve your profile
Our order management and analytics tools
We do not sell your personal information and we do not share it with anyone for their own marketing.
4. Information published on your profile
Anything you ask us to put on your profile is published on a public web page and can be seen by anyone who has the link or taps your keychain. Please only send us content you are comfortable making public. You can ask us to remove or change anything on your profile at any time.
5. Contact details collected through your profile
Some profiles include a form or a contact swap feature. Where they do, the details submitted go to the profile owner, not to Portale, and are held for that owner alone. They are never pooled with other clients' contacts. Anyone submitting details is told what the details will be used for before they submit.
6. Cross-border transfer
Some of our hosting and software providers store data on servers outside South Africa. Where this happens, we use providers that apply data protection standards comparable to POPIA.
7. How long we keep it
We keep order and invoice records for five years, as required by South African tax law. We keep your profile content for as long as your profile is live, and for twelve months after it is taken down so it can be restored if you come back. You can ask us to delete it sooner.
8. Security
Access to client records is limited to Portale. Profiles are served over HTTPS. We do not store payment card data.
9. Your rights
Under POPIA you can ask us to:
Tell you what personal information we hold about you
Correct anything that is wrong
Delete information we no longer need
Stop sending you marketing
Object to how we are using your information
Send any of these requests to info@portale.co.za. We respond within a reasonable period.
If you are not satisfied with our response, you can complain to the Information Regulator of South Africa at enquiries@inforegulator.org.za.
10. Changes
We may update this policy. The current version is always published on www.portale.co.za.